jl12 Privacy Policy

This Privacy Policy ("Policy") is issued by jl12 ("jl12," "we," "us," "our") and applies to all personal information collected, processed, and stored in connection with the operation of the jl12 online gaming platform at jl12.club, including all sub-pages, account services, payment functions, customer support channels, and promotional communications.

By registering an account at jl12 or by continuing to use the jl12 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should not register an account or continue using the platform.

This Policy is intended to satisfy the transparency obligations applicable to jl12 under data protection principles relevant to the Philippine market, including principles consistent with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

For the purposes of this Policy, jl12 acts as the data controller in respect of all personal information collected from players and visitors to jl12.club. As data controller, jl12 determines the purposes for which and the manner in which personal data is processed, and bears primary responsibility for compliance with applicable data protection obligations.

Queries relating to this Policy, requests to exercise your data rights, or complaints regarding jl12's data handling practices should be directed to the jl12 data support team at [email protected]. Subject access requests and data correction requests will be acknowledged within five (5) business days and processed within thirty (30) days of receipt.

3.1 Registration and Identity Data

When you register a jl12 account, we collect the personal information you provide during the registration process, including:

• Full legal name as it appears on a valid Philippine government-issued ID;
• Date of birth — required to verify that you meet the 21+ age eligibility requirement;
• Registered email address — used for account communications and account recovery;
• Philippine mobile number — used for two-factor authentication and account security notifications;
• Residential address — collected as part of the identity verification (KYC) process.

3.2 Identity Verification (KYC) Documents

As part of the identity verification process required before processing withdrawals, jl12 may collect copies of:

• Valid Philippine government-issued photo identification (PhilSys National ID, driver's licence, UMID, SSS ID, GSIS ID, or Philippine passport);
• Proof of current residential address (utility bill, bank statement, BIR document — dated within three months);
• Proof of payment method ownership (e.g., GCash account name confirmation).

3.3 Financial and Transaction Data

jl12 collects and retains records of all financial transactions conducted through your account, including:

• Deposit amounts, dates, and payment method details (e.g., the last four digits of a GCash-linked number);
• Withdrawal requests and amounts;
• Bonus credits and wagering records;
• Game session history, including bet amounts, outcomes, and session duration.

3.4 Technical and Device Data

When you access the jl12 platform, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser version;
• Pages accessed, session duration, and navigation patterns;
• Referring URL (the website from which you arrived at jl12.club).

3.5 Communications Data

If you contact jl12 through the live chat support system, email, or any other communications channel, we retain a record of that correspondence, including the content of the communication, the date and time, and any resolution or action taken.

jl12 collects personal data through the following channels:

jl12 uses collected personal data for the following purposes:

• Account creation and management — to create, maintain, and secure your jl12 player account;
• Identity verification — to confirm that you meet age and eligibility requirements and to satisfy KYC obligations before processing withdrawals;
• Payment processing — to facilitate deposits and withdrawals via your chosen payment method, and to maintain transaction records;
• Platform operation and game delivery — to provide game access, record game session history, and calculate and credit winnings;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other security threats;
• Customer support — to respond to your enquiries, resolve disputes, and process responsible gaming requests;
• Regulatory compliance — to fulfil record-keeping and reporting obligations under applicable online gaming and anti-money laundering frameworks;
• Responsible gaming monitoring — to identify patterns that may indicate problem gambling behaviour and to honour self-exclusion and limit requests;
• Communications — to send account-related notifications, security alerts, and, where you have consented, promotional communications about jl12 offers.

jl12 processes your personal data on the following legal bases:

7.1 Service Providers

jl12 shares personal data with trusted third-party service providers who assist in the operation of the platform, strictly on a need-to-know basis and subject to data processing agreements. These include:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) — for the purpose of executing deposits and withdrawals;
• Identity verification providers — for the purpose of KYC document processing;
• Game providers — game session data (including account identifiers and wager amounts) is shared with the game provider for the purpose of delivering the game and recording outcomes;
• IT infrastructure and hosting providers — for the purpose of operating and securing the jl12 platform;
• Customer support platforms — to facilitate the delivery of live chat and email support.

7.2 Regulatory and Law Enforcement Disclosure

jl12 may disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, court order, or lawful regulatory direction. jl12 will cooperate with lawful investigations related to money laundering, fraud, and other financial crimes.

7.3 No Sale of Personal Data

jl12 does not sell, rent, lease, or otherwise transfer personal information to third parties for commercial marketing purposes. Personal data is used exclusively for the operational and compliance purposes described in this Policy.

8.1 Types of Cookies Used

jl12 uses the following categories of cookies on the jl12.club platform:

• Strictly necessary cookies — required for the platform to function. These include session cookies that maintain your logged-in state while you are using the platform. These cookies cannot be disabled without preventing you from using core account functions;
• Performance and analytics cookies — used to understand how visitors navigate the jl12 platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised where possible;
• Preference cookies — used to remember your platform preferences, such as language settings and game lobby filter preferences, to improve your experience on return visits.

8.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. However, disabling strictly necessary cookies will prevent you from logging in to your jl12 account and using the platform's core functions. Most modern browsers provide clear instructions for managing cookie preferences in the browser settings menu.

jl12 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jl12's servers;
• Encryption at rest for sensitive personal data fields stored on jl12's database systems;
• Access controls that restrict internal access to personal data on a need-to-know basis, with access logs maintained for audit purposes;
• Two-factor authentication available to all players and required for privileged internal system access;
• Regular security reviews and vulnerability assessments of jl12's platform infrastructure.

Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed to be completely secure. In the event of a data breach affecting your personal information, jl12 will notify affected players and, where required, relevant authorities, in accordance with applicable notification obligations.

jl12 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymised data is retained for analytical purposes, it can no longer be used to identify you as an individual.

As a jl12 account holder and data subject, you have the following rights in relation to your personal data held by jl12:

• Right of access — you may request a copy of all personal data jl12 holds about you, together with information about how it is used;
• Right to rectification — you may request correction of inaccurate or incomplete personal data. Updates to identity data may require supporting documentation;
• Right to erasure — you may request deletion of your personal data. This right is subject to jl12's legal obligation to retain certain data for regulatory compliance purposes, as described in Section 10;
• Right to restrict processing — you may request that jl12 limits the processing of your personal data in certain circumstances (e.g., where you contest the accuracy of the data);
• Right to data portability — where technically feasible and legally applicable, you may request that jl12 provides your personal data in a structured, machine-readable format;
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal;
• Right to object — you may object to processing carried out on the basis of jl12's legitimate interests where you believe your rights override those interests.

To exercise any of these rights, contact jl12 at [email protected] with your request clearly stated. jl12 will respond within thirty (30) days. We may need to verify your identity before processing your request.

The jl12 platform is strictly intended for adults who are 21 years of age or older, in compliance with Philippine gaming regulations. jl12 does not knowingly collect personal information from individuals under the age of 21. Registration on jl12 requires confirmation of age eligibility, and accounts are subject to identity verification that includes date of birth confirmation.

If jl12 discovers that personal information has been collected from an individual who does not meet the 21+ age requirement, the account will be immediately and permanently closed, all balances will be forfeited, and the personal data will be deleted from jl12's active systems subject to any regulatory retention obligations.

If you believe that a person under the age of 21 has registered on jl12, please contact support at [email protected] immediately.

In the course of operating the jl12 platform, personal data may be transferred to and processed in countries other than the Philippines — for example, where jl12 uses hosting infrastructure, game provider services, or KYC verification services operated from other jurisdictions.

Where personal data is transferred outside the Philippines, jl12 takes reasonable steps to ensure that the receiving party maintains appropriate safeguards for the protection of that data, consistent with the standards described in this Policy. Where data is shared with game providers, those providers are required to maintain data handling standards appropriate for their role as sub-processors.

jl12 reserves the right to update or modify this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, the purposes of processing, or your rights as a data subject — jl12 will provide advance notice to registered players via the registered email address or through a prominent notice on the jl12 platform at least seven (7) days before the change takes effect.

The date of the most recent revision is displayed at the top of this Policy. Continued use of the jl12 platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should cease using the platform and close your account.

15.1 Privacy Enquiries

For all privacy-related enquiries — including data access requests, correction requests, deletion requests, or questions about this Policy — please contact the jl12 support team:

Email: [email protected]
Response time: Acknowledgement within 5 business days; resolution within 30 days.

15.2 Complaints

If you believe jl12 has handled your personal data in a manner that does not comply with applicable data protection obligations, you may file a formal complaint with jl12 via the email address above. jl12 will treat all privacy complaints seriously and will investigate and respond within the timeframes stated above.

If your complaint is not resolved to your satisfaction through jl12's internal process, you may have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC), which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.